If there’s something we can improve, or you’re not satisfied with our services, staffs or complaint handling process, it’s important we hear about it so we can make things right.
We will take your complaint seriously, work with you to address your complaint and try to find a solution that’s fair and reasonable.
Complaints about our work should initially be directed to the practitioner in charge of the file or to the managing director.
If you are not sure how your complaint is going on, you can email to us at: adelaide@doconade.com.au
Should the client believe that a lawyer has acted in violation of the Code of Conduct for Lawyers, or that the fees claimed are not in compliance with those rules, a complaint may be made to The Law Society of South Australia.
