Standards of Service

1. Cancellation A booking appointment via iLawyer is not subjected to cancel if that appointment is scheduled and confirmed. All

Trust account is to hold the money a law practice holds on behalf of a client or other people in

If there’s something we can improve, or you’re not satisfied with our services, staffs or complaint handling process, it’s important

We collect and process personal data to the extent this is necessary for our performance of the file and to

Our invoices are sent to clients by e-mail or by post. Invoices for legal services and expenses are issued weekly,

Unless indicated in cost agreements, most charges for our work will be based on the level of staff and time

For each assignment (file), we will appoint a practitioner who will be responsible for that particular assignment (file). Exceptionally we