Standards of Service
Cancellation & Rescheduling
1. Cancellation A booking appointment via iLawyer is not subjected to cancel if that appointment is scheduled and confirmed. All
What is trust account?
Trust account is to hold the money a law practice holds on behalf of a client or other people in
Make a Complaint
If there’s something we can improve, or you’re not satisfied with our services, staffs or complaint handling process, it’s important
Processing of personal data
We collect and process personal data to the extent this is necessary for our performance of the file and to
Terms of payment
Our invoices are sent to clients by e-mail or by post. Invoices for legal services and expenses are issued weekly,
Fees and disbursements
Unless indicated in cost agreements, most charges for our work will be based on the level of staff and time
The scope of our services
For each assignment (file), we will appoint a practitioner who will be responsible for that particular assignment (file). Exceptionally we
Contractual relationship between client and Doconade
Liability limited by a scheme approved under Professional Standards Legislation These Standards of Service will apply to any and all